We believe that creating the right experience for customers is the one thing that will always keep them coming back. The right experience is created by not only improving your employees’ customer service skills but also branding your customer service. In this way, you can create an experience that customers want to re-experience. It is an experience that cannot be imitated. The eventual outcome is customer loyalty and profitability.
Areas of focus
-
The importance of focusing on the customer
-
Understanding the levels of loyalty
-
Understanding the dimensions to quality customer care
-
Active listening and questioning skills to create rapport and effectively deal with customer needs
-
Learning how to deal with difficult customers
-
Up-selling and Cross-selling
-
Seeking feedback on the customer experience
-
The importance of teamwork in customer service
-
Branding your customer service to better represent your company’s mission
