Emotional intelligence (EI) is a measurement of a person’s ability to monitor his or her emotions, to cope with pressures and demands, and to control his or her thoughts and actions. It is different from Intelligence Quotient (IQ), which is a measure of relative intelligence determined by a standardized test. EI is an assessment of your ability to think and reason. EI is broken into five (5) distinct parts which are: Self Awareness, Self Regulation, Motivation, Empathy, and Social Skills. All of these are important for daily functioning and are major players in achieving both our short and long-term goals. It also helps us to create the right habits and develop the courage to make the right choices.
In this highly interactive session, participants will learn how to better manage themselves through self-awareness and more effectively deal with and influence their direct reports as well as customers through effective social awareness and relationship management.
Areas of focus
Part 1: SELF AWARENESS
Define your purpose, recognize your own emotions, and how they affect your thoughts and behavior.
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The brain and emotions
- The origin of behavior
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Our personal and professional purpose
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Defining our beliefs and values
Part 2: SELF REGULATION
Manage your emotions and actions in healthy ways
- Defining attitudes and how to change them
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Adaptability: Dealing with the dark side (stress, worry, and your self-talk)
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Training your employees to manage themselves
Part 3: MOTIVATION
Behaviors, belief, commitment, and the forces that drive them
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Maintaining Morale: A guide to managing YOU
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The belief cycle
- The power of the environment
Part 4: EMPATHY
Can understand the emotions, needs, and concerns of other people
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Understanding your duty to others
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Why understanding our differences matter
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Defining the art of the conversation
Part 5: SOCIAL SKILLS
Know how to develop and maintain good relationships
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Influence and its role in the changing environment
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Using emotional intelligence to influence others
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Changing behaviors around you
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Leading others through internal conflict
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Leading through effective feedback and coaching
