Emotional Intelligence: Aligning Skill, Behaviour and Emotion
Using Mental and Verbal Agility to Manage Yourself and Others
Emotional intelligence (EI) is a measurement of a person’s ability to monitor his or her emotions, to cope with pressures and demands, and to control his or her thoughts and actions
It is different from Intelligence Quotient (IQ), which is a measure of relative intelligence determined by a standardized test.
EI is an assessment of your ability to think and reason. EI is broken into five (5) distinct parts which are: Self Awareness, Self Regulation, Motivation, Empathy, and Social Skills. All of these are important for daily functioning and are major players in achieving both our short and long-term goals. It also helps us to create the right habits and develop the courage to make the right choices.
In this highly interactive session, participants will learn how to better manage themselves through self-awareness and more effectively influence others through effective social awareness and relationship management.
“Living our values requires that we are authentic in our physical and emotional expression”
– Tony Ragoonanan
AREAS OF FOCUS
Part 1: SELF AWARENESS
Define your purpose, recognize your own emotions, and how they affect your thoughts and behavior.
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The brain and emotions
- The origin of behavior
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Our personal and professional purpose
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Defining our beliefs and values
- Understanding your challenge
Part 2: SELF MANAGEMENT
Manage your emotions and actions in healthy ways
- Defining attitudes and how to change them
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Adaptability: Dealing with the dark side (stress, worry, and your self-talk)
- The belief cycle – The attitude and behaviour link
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Maintaining Morale: A guide to managing YOU
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Drive, persistence and motivation (initiative)
Part 3: SOCIAL AWARENESS
Understanding the emotions, needs, and concerns of other people
- Empathy: Understanding your duty to others
- Defining and adapting to communication styles
- Navigating the dysfunctions of a team
- The trust and psychological safety relationship
Part 4:RELATIONSHIP MANAGEMENT
Know how to develop and maintain good relationships
- The laws of influence
- Using influence in conversation (Active listening and questioning)
- Dealing with “difficult” people
- The art of “Speaking up” – Developing assertiveness
TESTIMONIALS
“I went into this with a great deal of hesitancy and unwillingness to engage but Tony’s demeanor, delivery and positive attitude became so intoxicating that it was difficult to withdraw. I honestly feel more aware of my emotional cues to certain situations and was given insight and practical guidelines on how to deal with different situations and people. I would highly recommend this workshop to anyone and would like to have it administered with some of my NGO colleagues.”
Kennedy Everett Maraj
Communications and Events Officer
Amcham T &T
“This was excellent. I never had a session like this before and it will definitely make me change the way I interact with people. I will strongly recommend this training to my family and friends as well. Well presented Tony.”
Ryan Chance
Construction lead
Massy Wood
“Tony’s style and method of delivery are what sets him apart from other presenters. He possesses the ability to connect with audiences from varying backgrounds and this is why he was the facilitator of choice for our Organization…”
Odette Gibson
Proposal Team lead
Massy Energy
“Tony’s technical expertise in the area of Leadership, Sales, Presentation Skills and Emotional Intelligence coupled with his charisma and ability to connect with participants has resulted in extremely positive results and has personally transformed the lives of the attendees.”
Christa Prevatt
Strategist, Coach, Campaigner, Business Growth Expert
