Emotional intelligence (EI) is a measurement of a person’s ability to monitor his or her emotions, to cope with pressures and demands, and to control his or her thoughts and actions. It is different from Intelligence Quotient (IQ), which is a measure of relative intelligence determined by a standardized test. EI is an assessment of your ability to think and reason. EI is broken into four distinct parts which are: Self Awareness, Self Management, Social Awareness and Relationship Management. All of these are important for daily functioning and are major players in achieving both our short and long term goals. It also helps us to create the right habits and develop courage to make the right choices.
In this highly interactive session, participants will learn how to better manage themselves through self awareness and more effectively deal with and influence their direct reports as well as customers through effective social awareness and relationship management.
Areas of focus
Part 1:
SELF AWARENESS
Define your purpose, recognize your own emotions and how they affect your thoughts and behavior.
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The brain and emotions
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Our personal and professional purpose
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Defining belief and values
Part 2:
SELF MANAGEMENT
Behaviors, belief, commitment and the forces that drive them
Manage your emotions in healthy ways
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Maintaining Morale: A guide to managing YOU
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Drive, persistence and motivation (initiative)
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Adaptability : Dealing with the dark side (stress, worry and your self talk)
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Training your employees to manage themselves
Part 3:
SOCIAL AWARENESS
Can understand the emotions, needs, and concerns of other people
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Empathy: Understanding your duty to others
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Why understanding our differences matter
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Defining the art of the conversation
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Defining attitudes and how to change them
Part 4:
RELATIONSHIP MANAGEMENT
Know how to develop and maintain good relationships
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Influence and its role in the changing environment
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Using emotional intelligence to influence others
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Changing behaviours around you
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Leading others through internal conflict
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Leading through effective feedback and coaching
