Testimonials
“I believe that Tony has a passion for training. This is easily manifested in his style of delivery and commitment to go beyond the call of duty, to ensure that the expectations of the participants are exceeded. He does not approach his profession as a task-oriented one, but more as a labor of love.”
Winston Williams
Chairman and CEO
Financial Advisory Services Ltd
Participants’ comments from the “EMOTIONAL INTELLIGENCE” session at AMCHAM
“I went into this with a great deal of hesitancy and unwillingness to engage but Tony’s demeanor, delivery and positive attitude became so intoxicating that it was difficult to withdraw. I honestly feel more aware of my emotional cues to certain situations and was given insight and practical guidelines on how to deal with different situations and people. I would highly recommend this workshop to anyone and would like to have it administered with some of my NGO colleagues.”
Kennedy Everett Maraj
Communications and Events Officer
Amcham T &T
“The content was exceptional. The facilitator was able to deliver the session in an interactive manner; the presentation was not monotonous. Truly enjoyable!
The most interesting part of the training was discovering the type of communication skills that I possess and understanding the communication styles of others. This realization/understanding will indeed assist in future interactions.”
Samantha Orr
Amcham T &T
“I enjoyed the sessions because I think that the topic and discussion are vital in workplaces, and it was presented in a very enjoyable and engaging format. Tony was again, very engaging and provided a safe and comfortable space for discussion while thoroughly articulating the themes and subtopics, which made for easy understanding.”
Neerala Boodoo
Member Services Officer
Amcham T &T
“The material was thought-provoking and inspired a lot of introspection. The facilitator created a very comfortable environment, one conducive to sharing in a way that was fun but effective. The training allowed us to get to know our co-workers better. The tips on increasing confidence and communicating assertively resonated the most.”
Rey-Anne Paynter-Mendez
Research and Project Officer
Amcham T &T
“What resonated the most was self-awareness and self-management. Understanding myself and how others perceive me. Also, being aware of how emotions affect behaviour. Tony is an excellent and thorough facilitator, ensuring everyone was on the same page.”
Michelle Laggan
Projects and Executive Assistant
Amcham T &T
“Having an understanding of the different types of personalities and how they respond to different communication styles. The material was appropriate for the 2-day training and the facilitator was knowledgeable in the areas. Also, his ability to bring the information across to everyone so that each person understands clearly was well thought out.
Hema Son Son
Accountant
Amcham T &T
“Excellent material and facilitator. Learning how to receive and respond to sometimes difficult situations resonated the most.”
Phyllis Johnson
Admin and Visa Services
Amcham T &T
“The material was presented in an easy-to-understand and engaging way. Tony is a dynamic facilitator who made the two days enjoyable. The part of the training that resonated most with me was understanding the different personality types and ways that they can collaborate better. Really appreciated it!”
Breanne Mc Ivor
Value Generation Officer
Amcham T &T
Participants’ comments from the “ALIGNING SKILL, EMOTION AND PURPOSE” at Abbott Nutrition International (Caribbean Team).
“The training was very interactive….liked every part”
Juliette Badal, Curacao
Medical Rep
Abbott Nutrition International
“The material was very applicable to both my personal and professional life. Tony is a very engaging speaker.”
Renee Guillen, Trinidad
Medical Rep
Abbott Nutrition International
“It was fantastic. Very thought-provoking.”
Dona Richards, Barbados
Medical Rep
Abbott Nutrition International
“Great job. The material was great, the interaction and delivery was fantastic…..well done”
Marilyn Dames-Mosley, Bahamas
Medical Rep
Abbott Nutrition International
“Well researched and presented. Excellent execution of the material. Dynamic presenter. This presentation has awoken the ‘unconscious incompetence’ in me.”
Sonja-Rae Robertson, Trinidad
Medical Rep
Abbott Nutrition International
“Great material, the topic was timely and I’m now motivated to create better habits both personally and professionally”
Paul Russell, Jamaica
Medical Rep
Abbott Nutrition International
“Extremely relevant and impactful session. Material and exercises were very eye-opening and will add effectiveness both personally and professionally.”
Leisel Shair-Singh, Trinidad
Medical Rep
Abbott Nutrition International
“The material was well presented in a very practical and receptive manner. Points were emphasized through the use of examples and real case scenarios. Team was engaged throughout activities.”
Ferose Daniel, Trinidad
Regional District Manager
Abbott Nutrition International
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“Thought-Provoking. The facilitator is well-learned and communicates the insights well. “
Robyn Gale, Trinidad
Medical Rep
Abbott Nutrition International
“Quite clinical/sharp examination of what powers the individual into action.”
Genevieve Sydial, Jamaica
Medical Rep
Abbott Nutrition International
Participants’ comments from the “Communication and Culture” session at Methanex
“Content was relatable to daily struggles with the team. Facilitator was knowledgeable and provided good examples of situations and how to improve.”
Rajendra Sampath
Coordinator, Production
Methanex Trinidad Limited
“Well informed and up to date. Provided a lot of insight.”
Sean Ali
Senior Operator
Methanex Trinidad Limited
“Competent individual and very engaging”
Tyrece Lewis
Senior Operator
Methanex Trinidad Limited
“Very knowledgeable, very engaging and involved everyone in training from beginning to end.”
Davendra Pingal
Coordinator, Training and Management Systems
Methanex Trinidad Limited
“Knowledgeable of the content. The delivery style was great”
Dennis Soodeen
PO 11
Methanex Trinidad Limited
“Overall great, very knowledgeable.”
Kassie Seetaram
Senior Operator
Methanex Trinidad Limited
“Very Knowledgeable. Encouraged conversation. Real-life examples”
Mario Rattansingh
Senior Operator
Methanex Trinidad Limited
“Content was relatable to daily struggles with the team. Facilitator was knowledgeable and provided good examples of situations and how to improve.”
Rajendra Sampath
Coordinator, Production
Methanex Trinidad Limited
“Excellent delivery of course content. Active participation of the entire class was indicative of your unique presentation style. Excellent!!”
Wayne Samsundar
Senior Operator
Methanex Trinidad Limited
“Facilitator was very knowledgeable, shared relatable examples, was very engaging and the content was presented well.
Lianna Alexander
Process Operator
Methanex Trinidad Limited
“Very Professional, punctual. Clearly defined objectives. Information presented in an easily digestible manner.”
Joshua Bachoo
Process Plant Operator
Methanex Trinidad Limited
“Charismatic. He gets the audience involved. he is very knowledgeable and is able to make key distinguishing points to help us improve our communication.”
Clifford Ali
Senior Operator
Methanex Trinidad Limited
“The content was engaging and in-depth. Throughout its entirety, all questions were answered. The facilitator was very well informed and confident in his teachings.”
Josh Madoo
Operator Trainee
Methanex Trinidad Limited
“The facilitator was well informed and up to date on topics covered. He provided a lot of insight in building myself into a better communicator.”
Shiva Lalchan
process Operator 111
Methanex Trinidad Limited
“The session was very informative, interactive, and didn’t feel like a classroom. The content was delivered in a seamless manner with each section tying into the next.”
Dravid Jadulal
Operator Trainee
Methanex Trinidad Limited
“Thank you Tony for the amazing workshop series In Customer Service, Sales, Organizational Performance and Culture.
Being exposed to both Local and Foreign Training sessions, this has topped them all…… easily. You were able to bring structure to chaos and enlightened both the Management and Operational teams on what it takes to deliver on our team’s potential.
We heartily recommend Tony and V-Formation Training for any company looking to move from good to great. It will be the BEST investment you will make for your team.
Thank you again, we are looking forward to future sessions.”
Donny Ramdathsingh
CEO
CariWebs
“Tony’s technical expertise in the area of Sales, Presentation Skills, Emotional Intelligence and Leadership Development coupled with his charisma and ability to connect with participants has resulted in extremely positive results for the Institute and more importantly, has personally transformed the lives of the attendees.”
Christa Prevatt
Strategist, Coach, Campaigner, Business Growth Expert
Participants’ comments from the “Leadership: Aligning Knowledge, Skills, and Behaviour” session at Arawak and Company Limited.
“Facilitator was excellent as usual. The content covered exactly what was needed.”
Gerard Manick
Quality Assurance Supervisor
Arawak and Company Ltd
“Very interactive, using practical examples. I fully understand where I need to improve.”
Akim Khan
Maintenance Sub Supervisor
Arawak and Company Ltd
“Facilitator kept us well informed, gave us everyday life experiences. The content was great and has a lot of valuable information.”
Gaitree Bharat- Singh
Purchasing Clerk
Arawak and Company Ltd
“Well taught, put together and executed. I learned a lot and I am also more confident”
Alida Bobb
Cafe Supervisor
Arawak and Company Ltd
“The message was brought across clearly. Facilitator took the time to explain and made sure we understood and could demonstrate skills.”
Colleen John
Production Sub Supervisor/Inspector
Arawak and Company Ltd
“Tony was able to give information and insight on the topics he delivered. If clarity was needed at any point, he was able to provide it.
Lisa Rosales
Quality Assurance Inspector
Arawak and Company Ltd
“Very professional in his delivery and has a very good command of the material presented.”
Brent Allan Persad
Health and Safety Supervisor
Arawak and Company Ltd
“Mr Ragoonanan was very understanding. He explains the content very well. He made everyone feel very comfortable. He is someone you can talk to.”
Latch Jadoonanan
Sub Supervisor
Arawak and Company Ltd
“The facilitator was very engaging. The training itself was very interactive and to the point. This training made me reflect on myself and helped me to understand who I am and who I want to become.”
Celine Loutan
Loading bay Inspector
Arawak and Company Ltd
“The facilitator was very professional and ensured that everyone understood what leadership is about. The content made me more aware of learning and how to develop my skill to be a better leader.”
Ravi Gosein
Maintenance Technician
Arawak and Company Ltd
Comments from the “Developing YOU” Youth Program at Methanex Trinidad Limited.
“The facilitator was extremely engaging and polite and created a comfortable environment”
Carissa Subhar
Vacation Intern
Methanex Trinidad Limited
“The facilitator was very clear and succinct in his presentation. Moreover, he was able to promote his point quite efficiently.”
Alexi Toussaint
Vacation Intern
Methanex Trinidad Limited.
“ Tony provided a creative and interactive platform for cementing an understanding of what it means to be self-aware and the actions we can take to communicate effectively and efficiently and how we can overcome personal shortcomings. The session was very well conducted and engaging at every step and I can only applaud his enthusiasm for training and development.”
Joshua Walcott
Vacation Intern
Methanex Trinidad Limited.
“It was very interactive and the facilitator created a safe space so that I felt comfortable speaking honestly.”
Gabrielle John
Vacation Intern
Methanex Trinidad Limited.
“I think that Tony did an excellent job and efficiently delivered all the material. I believe that he has a plethora of valuable knowledge which should be documented in a book.”
Veda Sewah
Vacation Intern
Methanex Trinidad Limited.
“Well-spoken, accommodating, explains and teaches very well. He is also very approachable and gets to the point. The content was very insightful and enlightening”
Lee La Hee
Vacation Intern
Methanex Trinidad Limited.
“The facilitator of this course was amazing. He was very passionate and very thorough.”
Venessa Ramkahalawan
Vacation Intern
Methanex Trinidad Limited
“The customer service course was very thought-provoking and eye-opening, it gave me a better understanding of my colleagues and employees I work with every day. The course will help us improve the way we conduct business on a daily basis to the benefit of all our patients. I will become a more effective communicator both at work and at home.”
Dr. Nigel Camacho
Dentist
OTC Dental
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“The session allowed for interaction and exploration within the team. Tony is knowledgeable and adaptable.”
Nirad Tewarie
CEO
Amcham T &T
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“Great seminar. Opened my mind to a different perspective.”
Nazar Ali
Director/Plant Manager
Arawak and Company Ltd
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“Tony delivers the wisdom of all the books you wanted to read with the cutting-edge business acumen gleaned from years of successful experience in sales. His energy and charm attract all personnel to the table.”
Dr. Wade Seukeran
Owner/Veterinarian
Tenderheart Veterinary Clinic
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“I entered this leadership workshop with great expectations and I must admit that it seemed to have still exceeded all of them. This management workshop was very interesting, encouraging and practical. Tony’s interactive methods allowed me to express freely inner questions, concerns and challenges. Kudos and much thanks.”
Anthony Gomez
President/CEO
ABSTRACT MEDIA GROUP
Participants’ comments from the “Emotional Intelligence” session at Sandoz
“Well-versed and able to bring information across with clarity. The use of personal examples was beneficial. Time-sensitive, Audience sensitive.”
Tricia Agostini-Ferreira
First Line Manager -Southern Caribbean
Sandoz – A Norvartis Division
“Thorough and beneficial. Direct. Good examples and life experiences to generate thought-provoking discussion!!”
Dana-Marie Parma
Key Accounts Manager
Sandoz – A Norvartis Division
“Well spoken and got across his messages clearly. The information on different personalities were interesting and provided a clearer insight on each area that needed to improve.”
Cindy-Ann Harrynanan
Medical Representative
Sandoz – A Norvartis Division
“Very engaging as a facilitator. At no point did I lose interest in the discussion. The content was put forward in a relatable and understandable manner.”
Karishma Narine
Medical Representative
Sandoz – A Norvartis Division
“Very engaging as a facilitator. At no point did I lose interest in the discussion. The content was put forward in a relatable and understandable manner.”
Alicia Adams ….
Commercial Manager
Sandoz – A Norvartis Division
“Very well spoken, very interesting, quite relevant.”
Shirley King
Institutional Sales Representative
Sandoz – A Norvartis Division
“Well spoken. Knowledge of the subject matter inclusive of exercises and team activities.”
Hayden Gonzalez
Point of Sales Coordinator
Sandoz – A Norvartis Division
” Content and examples were very effective in conveying messages. The presenter’s personality lent itself to a very pleasant experience. Impactful.”
Kevin Jardim
Medical Representative
Sandoz – A Norvartis Division
Participants’ comments from the “Emotional Intelligence” session at Methanex Trinidad Limited.
“The content and delivery were well put together and executed for the purpose we wanted to achieve today. Thank you!!”
Shawn Wong
Team Leader Finance
Methanex Trinidad Limited
“The facilitator was excellent. I enjoyed and really appreciated his use of real-life scenarios in his examples.”
Sandra Lalu
Admin Assistant, IT, Materials and Finance
Methanex Trinidad Limited
“Tony was very thorough in his presentation and explanations. He kept us engaged in the discussions and exercises.”
Jagdis Soodoosingh
Financial Accountant
Methanex Trinidad Limited
“The facilitator was very engaging and knowledgeable and the content was relevant and simple enough to understand.”
Heidi Lochansungh
Management Accountant
Methanex Trinidad Limited
“The facilitator was quite knowledgeable and engaging. He made serious topics seem quite easily accepted.”
Roanne Ramnath
Financial Accountant
Methanex Trinidad Limited
“It was effectively and practically presented. Very thought provoking”
Louis Owen
Accounts Payable Supervisor and Management Accountant
Methanex Trinidad Limited
Participants’ comments from the “Presentation Skills” training session at Process Management
“Content was concise and easy to follow. Facilitator engaged the audience.”
Lynessa Leonard
Technical Sales Representative
Process Management Ltd
“Tony was very engaging and the examples he used helped to explain what he wanted from us. I like that the course went through each stage of the preparation for presentations.”
Nadia Gittens
Technical Support Representative
Process Management Ltd
“Excellent facilitator with a high knowledge base and seemed very well experienced reflected in his presentation/delivery style. ”
Cavelle Ramgattie
Technical Support Representative
Process Management Ltd
“Knowledgeable. Excellent method of communication. The content was fully received, useful and applicable”
Mankad Babwah
BDL Connected Services
Process Management Ltd
“Very Efficient and confident facilitator. Excellent job in his presentations: delivery and getting his points across. Dynamic energy to hold the audience’s interest.”
Alana Arjoon
Applications Specialist
Process Management Ltd
“Facilitator was very knowledgeable and able to communicate the topics in a very coherent and clear manner.”
Paul Scott
Account Manager
Process Management Ltd
“Very well structured. Instructor was clear, precise and willing to assist individually.”
Anthony Moonasar
Account Manager
Process Management Ltd
“Very effective delivery. The content was relatable and easy to understand. I saw improvement in presentation skills from the team during the practicals.”
Krista Pinard
Sales Manager
Process Management Ltd
“Excellent content. Tony was thorough and very knowledgeable. Definitely assisted me in developing my sales and presentation skills.”
Shazana Mohammed
Technical Sales Representative
Process Management Ltd
“Facilitator was excellent at keeping the audience engaged at all times. He was very relatable. The content was clear and concise and quite I quite enjoyed the storytelling.”
Dania Pariag
Applications Specialist
Process Management Ltd
“The facilitator was very knowledgeable and easy to interact with. he was open to providing individual attention and made the training entertaining. The content brought a new perspective on certain things and made me aware of areas for improvement.”
Alan Sookdar
Applications Specialist
Process Management Ltd
“The material was thought-provoking…made me remember some of the fundamentals of being an effective salesperson. The facilitator was very articulate and made interaction easy.”
Baldeo Sinanan
Area Sales Manager
Hand Arnold Trinidad Ltd
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“Excellent and applicable material. The facilitator was very knowledgeable and experienced. He was able to engage the team easily. He put team members at ease while taking them out of their comfort zones. This is a very effective course as the impact on the team’s confidence is already noticeable. Hoping for some follow-up sessions to measure growth and direction.”
The facilitator was also very accommodating on unrelated matters. This was greatly appreciated.”
Alliya Hosein
Business Development Manager
Process Management Ltd.
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“The material presented was insightful. The ideas presented were quite interesting as the facilitator addressed the topic from an angle that I have never seen before. There were very useful tools provided which had daily applicability.”
Debra Martin
Chemist
Atlantic LNG
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“Training with Tony is very inspiring and he really knows how to emphasize and effectively deliver the material learned in his courses. They are also very engaging, interactive, and enjoyable.”
Deepak Lall
Managing Director
Qualitech Machining Services Limited
“In my 37 years at Naparima, I have found your session this morning to be the most informative, refreshing, and entertaining that I have encountered……..Though I did not have too much of a role in your education, it is especially wonderful to see our ‘boys’ rise to such levels. Most assuredly some of this prowess can be attributed there to our school’s elocution and oration contests. Keep up the good work and may you prosper well and be successful in your efforts to help our people to become global citizens.”
Fayad W. Ali MSc, PhD
Dean, Naparima College
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ONE ONE MENTORING/COACHING
“The sessions with Tony were quite interactive and informative despite it being held during a global pandemic. Tony was quite accommodating and knowledgeable. He puts you in a position to assess/analyze the ways in which your own behaviour may be affecting your growth personally and professionally and provides you with the tools for improvement.
The fact that my communication style affects my ability to properly manage my time is what stood out for me the most.”
Avril Da Silva
Administrative Assistant
Massy Gas Products Ltd
Participants’ comments from the “Customer Service” session at CariWebs
Participants’ comments from the “EMOTIONAL INTELLIGENCE” session at Massy Wood Group.
Participants’ comments from the “THE ESSENTIAL LEADERSHIP TOOLKIT” session at EOG
“Great interaction a lot of important information provided, which can help me in making better decisions and proper planning towards my daily activities at my job and personnel life.”
Thanks Tony
Participants’ comments from the “TIME MANAGEMENT AND PRIORITIZATION” session at Eye See You Ophthalmic & Medical Supplies Ltd.
Participants’ comments from the “TEAMBUILDING: ALIGNING SKILLS AND PURPOSE” session at Massy Ltd, Employee Benefits Department.
“Tony’s style and method of delivery are what sets him apart from other presenters. He possesses the ability to connect with audiences from varying backgrounds and this is why he was the facilitator of choice for our Organization…”
Odette Gibson
Proposal Team lead
Massy Energy
“I was amazed at how many areas of my life I could apply this learning. He is hands down one of the most engaging speakers I’ve seen on stage, He’s definitely in his element.”
Paul Sowden, New Zealand
Senior Software Engineer
“Tony Ragoonanan of V-Formation Training and Development conducted an all-day motivational session entitled “Aligning Skills and Purpose” to our sales force. Tony’s delivery was engaging and well received by the team of over 40 people and we have every intention of retaining his services for the continued development of our growing team.”
Rohini Williams
Director
Financial Advisory Services Ltd
Participants’ comments from “SUPERVISORY MANAGEMENT: ALIGNING SKILLS AND PURPOSE” training at Hand Arnold Trinidad Ltd.
“Very informative, not boring, interactive. What resonated the most – group activities as it relates to our day-to-day life in the workplace.”
Rhonda Ann Forde
Sales Manager
Hand Arnold Trinidad Ltd
“Good Material, the facilitator was interactive. Kept me interested in the presentation and had group activities to keep everyone involved. Knowledge of the field of sales was on point. Closing statements resonated the most i.e having gratitude and being appreciative.”
Alexander Ramesir
Sales
Hand Arnold Trinidad Ltd
“Excellent speaker. The facilitator kept me engaged for the entire day. The material was well received and made me aware of the fact that I need to build better relationships internally and externally and not only be goal-oriented.”
Nicole Agostini
Brand Manager
Hand Arnold Trinidad Ltd
“The presenter was very knowledgeable, clear, concise and interactive. The slides were very helpful and detailed with sources for reference in the future. The personality test was very eye-opening.”
Elyse Henry
Brand Manager
Hand Arnold Trinidad Ltd
Participants’ comments from the “SALES TRAINING” Program at Process Management Ltd.
“The material was presented in a clear, concise and sequential manner which made understanding the sales process quite easy. The facilitator was excellent with his use of relatable examples and conducting practical exercises to enforce what was taught.”
Craig Singh
Applications Engineer
Process Management Ltd
“I personally think the training was very effective. The presenting skills section was excellent and I can attest to that as I never lost interest. I was fully engaged at all times which is not very common for me. The content was very applicable to our day-to-day communication with customers.
What was very interesting to me was the different communication styles and how we need to adjust to them during communication. The SPIN technique is also one skill that I intend on practicing.”
Dania Pariag
Applications Engineer
Process Management Ltd.
“The material was presented effectively and full of life. Not too many details to bombard the class. My change of thinking in terms of sales approach and opening conversations were improved.”
Christopher Sookoo
Technical Support Rep.
Process Management Ltd.
“This training has taught me acceptance of individualism as well as improving and adjusting one’s ways of connecting to one another. The presentation and facilitator were exciting, informative, and relatable.”
Bryan Maingot
Applications Engineer
Process Management Ltd.
“The presenter was very knowledgeable and well-informed with his material. He also connected with all of us and made us feel comfortable. The presenter’s enthusiasm and knowledge resonated with me as there was a lot of valuable information. Overall, it was an excellent course.”
Alan Sookdar
Outside Sales
Process Management Ltd.
“I felt that this training really helped me to become more aware of how I communicate with others and offered lots of helpful tips that can be used when dealing with customers. The facilitator was very engaging so I was able to retain all of the information given.
The SPIN technique resonated the most with me because it provided a very natural way for me to begin conversations with customers.”
Shivani Ramsubhag
Applications Engineer
Process Management Ltd.
“The material was great and the facilitator was awesome. It was a pleasure having him as an instructor. Learning about presenting was the part that resonated with me the most. I would definitely recommend this course to others.”
Terrence Maingot
Technical Support Representative
Process Management Ltd.
“This was an excellent presentation/training. It made me aware of the rights and wrongs of my current actions in sales. The facilitator was very knowledgeable and professional in his approach. He made me aware of the different types of personalities and how to deal with them.”
Andy Heraman
Outside Sales
Process Management Ltd.
“The presenter is very knowledgeable about the content presented and helped me to identify my shortcomings when dealing with customers and delivering my presentations. The information will not only help me in my professional career but also in my private life by allowing me to identify the different personalities among people and how to deal with them.”
Simon S Santana
Applications Specialist
Process Management Ltd.
“The material presented was very informative as this is my first job experience in a sales environment. Tony was very knowledgeable about the techniques that can be applied in this field. What resonated with me the most was learning about my own communication style as well as how to deal with persons with a different style.”
Candace Parasram
Technical Support Representative
Process Management Ltd.
Participants’ comments from the “LEADING AND MOTIVATING” at Atlantic LNG Company of Trinidad and Tobago
“Training material and delivery left a very accomplished feeling in me. Parts of the training that resonated were coaching, feedback, and how to create an inspiring environment.”
Satesh Harrypersad
Senior Lab Technician
Atlantic LNG
“The handout and the presentation were appropriate for the topic. The facilitator’s presentation style and engagement with the participants were very good. The Coaching structure resonated most with me.”
Kevin Mungal
Operations Superintendent
Atlantic LNG
“The course material was adequate and relevant. The delivery of the content by the facilitator was very good. The session provided a very open and very interactive environment. Great knowledge sharing…. greatly appreciated.”
Christian G. Jarvis
Operations Specialist
Atlantic LNG
” The lecturer was very knowledgeable and engaging. The real-life examples and level of interaction were most effective.”
Richard Tambie
Internal Auditor
Atlantic LNG
“The material was well put together, and the vast knowledge of the facilitator made the entire session very productive.”
Alister Sampson
Applications Specialist
Atlantic LNG
“The material was concise and easy to follow. The facilitator delivered the course in a manner which kept everyone alert and attentive.”
Ramchenter Badreesingh
Production Superintendent
Atlantic LNG
“I thought the material was well presented and again the instructor delivered solidly and in a way everyone can understand.”
Dane Samuel
Team Lead, Project Execution
Atlantic LNG
“Tony is very engaging and interactive. He kept the energy flowing in the room.”
Donald Ramdass
Corrosion and Inspection
Atlantic LNG
“The materials were relevant to the course and met my needs as a future leader. The facilitator delivered well and gave me a new perspective on how to look at situations and how to respond to them.”
Adio Williams
Condition Monitoring Analyst III
Atlantic LNG
“Exceptional and very experienced, group was focused and the session was interactive with healthy discussions.”
Russel Gangadeen
Assistant Operations Shift Superintendent
Atlantic LNG
Participants’ comments from “SUPERIOR SALES/CUSTOMER SERVICE” at Venture Credit Union
“Very informative, useful information that would apply to my day-to-day functions. Tony is very experienced and knowledgeable. He explains and breaks down information in a simple way. Loved the whole psychology aspect of the training.”
Rochelle Purcell
Loans Officer
Venture Credit Union
“The session today was excellent. It expanded on what was shared previously, It brought more clarity to the sales process and the exercises were practical and relevant. What resonated with me most was the communication styles. It was good to know my own style and surprised by how easy it is to recognize traits in others.”
Rae-Anne Moore-Agard
Business Development Officer
Venture Credit Union
“I thought the training was very informative and interactive. The facilitator was extremely knowledgeable about the material and transferred the information in an understandable manner. The part of the training that resonated the most was the communication styles and finding out more about the type of person that I am.”
Lesel Toussaint
Member Service Representative
Venture Credit Union
“Tony engaged everyone and ensured that we understood all the tools we require to increase the level of member service at Venture. I intend to capitalize on the benefits of the SPIN technique as well as understand the value of our products and services.”
Shelly Ann Frank
Loans Officer
Venture Credit Union
“The session was very well presented and informative. It made me realize the different personalities that exist and how we can deal with them. It also gave insight and importance of our message to our members which is critical.”
Terry Ann Wall
Administrative Assistant / Ag. Member Service Supervisor
Venture Credit Union
Participants’ comments from “CUSTOMER SERVICE TRAINING” at OTC Dental
“It was a great experience having the opportunity to know my work team and myself better in order to achieve our common purpose. Giving our patients good, high-quality, and personalized dental care.
Thank you for your patience and example of pacing and leading. Looking forward to continuing to learn from you.”
Gennisa Gutierrez
Dentist
OTC Dental
“I was very pleased with the seminar/workshop conducted by Tony Ragoonanan. I was able to learn more about my personality, communication, style, and why relationships work or break down. I will put these new techniques into practice and anticipate improvements in both my personal and professional life. Tony was clear, well-prepared, engaged, and enthusiastic from start to finish. Thanks for a job well done.”
Marlon Thomas
Dentist
OTC Dental
“I have been touched by your words and inspired by your motivational and positive thinking. Thank you very much. Some of the things that we discussed in the last week have already been applied by me in my daily life.
Thank you.”
Simon Mendoza
Dentist
OTC Dental
“I found this session to be very helpful, especially in my walk with the Lord. Being a mother and wife, this session helped me not only to be calm with others but to change how I perceive others.
I think you are doing a great job tapping into how people really feel and allowing us to be a family even though we are only colleagues.”
Alisha Francis-Jackson
Dental Assistant
OTC Dental
“The course was informative, it helped me to have a better understanding of myself, how I interact with my coworkers and people in my everyday life, and what changes I can make within myself for my benefit.
Tony was very clear and descriptive, precise in getting his point across to my team by helping us understand each other and our patients.”
Rachael Taylor
Manager
OTC Dental
“Tony, you have taught me a lot. Thank you very much for your expert advice. This training will help me in both my personal and professional life.”
Marla Mendez
Dental Receptionist
OTC Dental
“I learned a lot about myself and new ways to communicate with co-workers. I feel more confident today giving my opinion than I was when I began my journey at OTC Dental.
Thank you.”
Kimishear Narcis
Dental Assistant
OTC Dental
“I thank Mr. Tony Ragoonanan. This training was very helpful to me in both my work and personal life. I discovered aspects of myself I never knew about.”
Ornella Mohammed
Dental Assistant
OTC Dental
“This course was very informative, educated and it helped me with not only my job but with my family life as well. I feel I can actually help someone else boost their ability to become a better person by developing their own self-esteem.”
Alicia Sankar
Dental Assistant
OTC Dental
“The content, training material, and exercises were excellent. The presenter was knowledgeable and actively engaged his audience. Great interaction and idea-sharing.”
Wayne Bankay
Business Development and Leadership Consultant
“I truly appreciated my experience at the last training session “Aligning Skills and Purpose”. Tony Ragoonanan had my focused attention for two full days. I wa
s engaged from beginning to end. The sessions were informative, innovative and thought-provoking.
Tony is masterful in his delivery of the material and I felt comfortable asking questions.
I learned how to be a more proactive leader with refined business acumen. My “people” skills were sharpened and I am appreciative of the lessons of active listening.
I am now more organized, my productivity has been enhanced and I am more empowered to embrace more administrative duties at the office. I am grateful to have learned the practical application and implementation of new ideas, concepts, and methods.
Gary Arthur
Brand Manager (Marketing)
Anthony P. Scott and Co. Ltd
“Let me say once again how pleased I was with the training you provided for my sales staff. The training was clear, focused, innovative, and most importantly never boring! My staff also had very positive things to say about the training and look forward to the follow-up sessions. They, in fact, independent of me, recommended it to our distributor for their staff.
I have already noticed a significant improvement in their attitudes and sales approach. I would fully endorse your sales training as being effective, innovative, and refreshing.”
Larry Mooteeram
Sales Manager Caribbean
Roche Diabetes Care – Accu-Chek
Participants’ comments from “PERFORMANCE MANAGEMENT TRAINING” at Venture Credit Union
“Tony did an excellent job with his presentation/training. Delivery was clear and he did an excellent job articulating the material. The role-playing was particularly effective.”
Abbey Mohammed
General Manager, Corporate Services
Venture Credit Union
“The training provided a clear guideline of what is required to manage staff effectively. The leading and lagging indicators will help me to develop better KPIs for my staff and ensure expectations.”
Valerie Jack
Credit Manager
Venture Credit Union
“The training was very relevant. The instructor was energetic and knowledgeable. I have a better understanding of how to conduct performance assessments and develop KPIs.”
Germaine Jordan
Branch Manager
Venture Credit Union
“The facilitator was very engaging and provided relevant examples /scenarios to explain points making it easier to understand the technical skills.”
Natasha Wilson
Branch Manager
Venture Credit Union
“The trainer and material were both appropriate and very effective. Good job!!!”
Patrick Seetahal
Branch Supervisor
Venture Credit Union
“The material was relevant and the facilitator was excellent in terms of his knowledge and delivery. The feedback and coaching segments were particularly useful. The case studies were highly relevant to the work environment and provided a guide in giving effective feedback and coaching.”
Sherry Ann Singh
Marketing and Communications Manager
Venture Credit Union
“The information provided was very detailed and reinforced how we should treat employees. I personally loved the interaction as it made the presentation very interesting. Good job Tony!!”
Joanna Blugh
Service Supervisor
Venture Credit Union
“The material was thorough and touched on areas such as how to address different behavioral patterns and associate better with my employee. The facilitator delivered clearly and concisely. The part that resonated with me the most was using the GROW model.”
Melinda Drakes
Senior Accounting Technician
Venture Credit Union
“The material covered was great!! I learned some new things. The developmental plan format was excellent. The description of KPIs and how they should be written was informative. The facilitator was also very good. he kept the session interesting and relatable.”
Aniela Ramsubhag
Investment/Research Analyst
Venture Credit Union
Participants’ comments on “SUPERVISORY TRAINING” at AA Laquis
“The material and facilitator were great. The message on supervisory skills was well delivered. This was a good refresher course for me. I learned some things about myself that I need to take forward as a manager.”
“The material was very relevant to the real-time situations that I experience on a daily basis. Tony was very explanatory and my understanding was very clear. This program is an ideal program which is very practical in the work environment.”
“An amazing course to help think about how to interact with others to get the job done. Tony demonstrated how to handle any situation while not resorting to shouting. Learning that connecting with people is more effective will be invaluable.”
“This training was very informative and applied fully to the issues we face on a daily basis. I believe it has helped me a lot in understanding what type of supervisor I am and how I can be more effective. I look forward to applying these skills in my daily activities.”
Participants’ comments from the “EMOTIONAL INTELLIGENCE PROGRAM” at the Institute of Critical Thinking (UWI)
“Great session. I am inspired with an expanded thinking process with tools for action.”
Lawrence Jaisingh
Director of Health Policy, Research, and Planning
Min of Health
“Thank you for an amazing session.”
Sheldon Orlando Powell (Jamaica)
Chairman of Shares Trading Group
D.W Powell International Limited
“Learn’t so much! Opened my eyes a lot. So much to digest. Thanks so much.”
Salmah Muhammad
Director/Internal Auditor
Arawak and Company Ltd
“Thank you for the quality of your presentation. You were inspirational!!”
Nicole Roberts
Account Executive
TSTT
“Great job over the past two days. Really had no expectation but feel like I am now equipped to meet my challenges.”
Chima Cato
Supply Chain Analyst
TSTT
“The training and development course was one which was well needed by me, a non-sales background person entering a new profession with limited sales training or experience. This meant that this course for me was the key foundation in propelling me into the realm of sales and should provide me with the prerequisites needed to excel in this result-oriented and challenging field. I must say that this course has achieved that and lots more as it not only professionally equipped me but also gave me life skills to make me a better person overall.
In short, this course has given me the confidence and the necessary fundamental tools to positively impact my clients and develop myself as an individual, while developing profitable business for my employer. Thank you V – Formation.”
Brent Sterling
Radiology Medical Sales Rep.
Kodak/Carestream
Participants’ comments from the “TEAMBUILDING” session of the Admission Student Advocate department at UWI (Trinidad)
“The team-building exercise was overall a tremendously fulfilling experience. The session on the first day was highly inspirational and life-changing. The second day was fun with the practical team-building exercises allowing the opportunity to interact with coworkers in a totally unique setting, separate from the day-to-day work environment.”
Darian Soondar
Admission Student Advocate
University of the West Indies
“The session helped a great deal in my personal life from lessons learned on the first day: Dealing with difficult situations: Reframing, rephrasing and my own mental attitude.”
Marisa Charles
Admission Student Advocate
University of the West Indies
“The entire experience was well delivered and appreciated. It allowed me to improve myself in order to accomplish my goals……The theory section was educating and informative…..”
Kimberley Cobbler
Admission Student Advocate
University of the West Indies
“What I enjoyed most about the entire experience is the ability and willingness of everyone, working quickly and together to achieve goals…..This exercise also strengthened the bonds, eroded some of the previous cliques and has given me a better understanding of working with different types of personalities, ideas, and thoughts.”
Kamini Maharaj
Admission Student Advocate
University of the West Indies
“On behalf of the team at Oceanfreight Trinidad Limited, we would like to take this opportunity to thank you for the customer service training extended to us on “Doing the Unforgettable.”
For those who had already experienced similar training locally and abroad, to those who were hearing this type of information for the first time, there was an overwhelming response of training well received. The execution of your presentation and the passion shared with this very diverse group has certainly left an impression and our Management Team is already seeing the marked improvement in the delivery of our Customer Service.
We certainly look forward to working with you in the future.”
Charlene Rollock
Line Manager
Oceanfreight Trinidad Ltd
Tony’s workshop was content-rich and well-delivered. He clearly believes and lives what he shared with the group. I found his manner to be extremely gregarious and engaging as he moved from one aspect of his presentation to the next. Perhaps the session on communicating styles was most insightful since I believe that self-knowledge is the first step to personal development. I would like to thank Mr. Ragoonanan for this life-building experience.”
Sister Renee Hall,
Dean – 6th Form
Holy Name Convent Port-of-Spain
Participants’ Comments from Glenmark Pharmaceuticals on “SALES TRAINING” (Jamaica)
“Session was great, should have been longer”
Merna Hines, Jamaica
Medical Rep
Glenmark Pharmaceuticals
“Tony is an enthusiastic and very engaging presenter that kept us alert and participating. It was an amazing experience.”
Nekeisha Campbell, Jamaica
Medical Rep
Glenmark Pharmaceuticals
“Effective and concise, well done.”
Andrene McWilliams, Jamaica
Medical Rep
Glenmark Pharmaceuticals
“The information provided was thought-provoking and very applicable to our daily duties. The facilitator was very knowledgeable and relayed the info in a very engaging manner.”
Nicole Alexander, Trinidad
Country Supervisor
Glenmark Pharmaceuticals
“Helpful in many ways….the facilitator was very enthusiastic and knowledgeable.”
Anthony Pilgrim, Trinidad
Medical Rep
Glenmark Pharmaceuticals
“Tony provided exceptional training for Bryden Pi employees in the areas of Sales, Leadership, and Presentation skills. He is a dynamic, engaging and organized trainer and we look forward to working with him on future projects.”
Susan Gibson
Human Resource Officer
Bryden Pi
“I was amazed at how many areas of my life I could apply this learning. He is hands down one of the most engaging speakers I’ve seen on stage, He’s definitely in his element.”
Paul Sowden, New Zealand
Senior Software Engineer
Comments from Arawak and Company Ltd. “SUPERVISORY SKILLS TRAINING” (Trinidad)
“Informative, new aspects on how to deal/associate with workers was much appreciated.”
– Abigail Skeete
“The training was effective and understandable. Everything was explained well. The material used was very helpful and I enjoyed the training. I hope to use it daily to improve my supervisory skills.”
– Natifa Thompson
“The facilitator is very experienced….influenced me in areas where I was weak and he made me stronger going forward.”
– Jamir Hosain
“Both the facilitator and material were exceptional. I now have a lot of useful information that will positively impact my day-to-day life.”
– Gerard Manick
“This training gave me the confidence to deal with people who are stubborn and angry. It also gave me a proper idea of how to look at things from another perspective and not judge others.”
– Mark Lewis
“The material had a lot of information that will serve to guide me through my work and daily life. The facilitator was fantastic at explaining and guiding us through the material. I will be a better supervisor and in general, a better person in my personal life. Thank you very much for making this class fun and a good learning environment.”
– Samiroon Mohammed
“I am very thankful. I have learned a lot about myself and those around me in my workplace. I look forward to positive results from this learning because I feel more courageous and outspoken.”
-Sunita Singh
Mr. Tony Ragoonanan of V Formation, Training and Development was the facilitator of the Holy Name Convent Staff professional day on Wednesday 29th August 2012. This day launched the academic year 2012-2013 and was geared at exploring the concept of leadership and the values and purpose of the institution.
Mr. Ragoonanan single-handedly delivered a well-conceptualized and presented a workshop that maintained the interest of all involved from start to finish, motivated all to participate actively and certainly achieved the objectives that were clearly explained at the start. He was highly prepared with well-chosen visual support. His slide presentations were at once visually appealing and informative and his handouts contained relevant material that aptly enhanced his oral presentation.
As a presenter, Mr. Ragoonanan was extremely articulate and able to make a direct connection to his listeners while demonstrating in-depth knowledge of the subject matter. He was able to listen well to questions and comments and respond immediately and cogently. He was very confident without being pedantic and maintained full command of the approximately 50 persons present.
The content of the workshop was relevant and well adapted to the needs of and context in which participants operated without falling into clichés. This was delivered in a highly interactive manner with a variety of activities to cater to the different learning styles of the participants.
It is often said that teachers who are accustomed to being presenters, make the most difficult audience. This has often been the case at workshops where teachers, many of whom are involved in clinical supervision of their colleagues’ teaching styles, can be highly critical of presenters and are capable and in fact trained to pick apart faulty delivery. However, all were in high praise of the program presented by Mr. Ragoonanan. Many even expressed that it was one of the best and most original and most engaging workshops they had attended and were enthusiastic about further collaboration with Mr. Ragoonanan.
It is therefore with great pleasure that I endorse Mr. Ragoonanan as an excellent training facilitator to any organization. It is my belief that the positive impact made by his presentation to Holy Name Convent will be experienced by any institution with which he collaborates.
Lisette Khan
Dean-Form 4 and 5
Holy Name Convent
